Terms of service

Welcome to Glamalot Pty Ltd. By accessing or making a purchase on our website, you agree to the following terms and conditions. Please read them carefully. These terms outline the agreement between you ("the customer") and Glamalot Pty Ltd ("we," "us," or "our") regarding the use of our site and the purchase of our products.

1. Products

Our product range includes 100% human hair extensions, synthetic hair, and period underwear. While we strive to provide accurate product descriptions, please note that minor variations in colour and style may occur due to screen display differences. We are committed to providing high-quality items, but please be aware that:

  • We do not offer warranties or guarantees on hair extensions (human or synthetic) or period underwear.
  • All products are final upon sale and are covered only by our Return and Exchange Policy outlined below.

2. Return and Exchange Policy

We accept returns and exchanges on eligible items under specific conditions. Please refer to our Return and Exchange Policy for full details. Here’s a summary:

  • Eligibility: Items must be returned within 7 days of delivery, unopened, unworn, and in their original packaging with all tags and security seals intact.
  • Proof of Delivery Condition: To assist with any claims of damage during transit, customers are required to take clear pictures of the product, packaging, and original shipping box upon receipt of the delivery. These images will serve as evidence in case of disputes or damage claims.
  • Period Underwear: Due to hygiene reasons, period underwear is non-returnable and non-exchangeable under any circumstances.
  • Customer Responsibility: Customers are responsible for the cost of return shipping, and items returned without prior contact will not be accepted.
  • Exchanges: We offer exchanges for hair extensions in cases where a different colour is needed, provided the product is unopened and unused.
  • Non-Returnable Items: We cannot accept returns or exchanges for items that have been opened, worn, or tampered with, as these are hygiene sensitive products.
  • Need Help? If you're unsure about eligibility or the return process, please contact us at info@glamalot.co.za before sending any items.

3. Order Fulfillment

We make every effort to fulfill your order accurately and promptly. However, please be aware that order processing times may vary due to high demand or stock availability.

  • Order Cancellations: Once an order has been placed, cancellations may not be possible if the item has already been shipped.

  • Shipping and Delivery: We aim to ship your order within 3–5 business days, but please note that actual delivery times depend on your location and the shipping service.

    • Free Delivery: Free delivery applies only to major cities. Customers in outlining areas are responsible for delivery fees, which will be calculated at checkout.

    • International Orders: International customers are responsible for any customs fees, taxes, or import duties associated with their orders.

    • Delivery Timeframes: While we strive to meet the 3–5 business day shipping window, delays can occur based on courier service and location-specific factors.

    • For any questions about shipping or delivery, feel free to contact us at info@glamalot.co.za.

 

4. Payment Terms

We accept payments via credit card, debit card, and instant EFT via approved banks. Payment must be made in full at the time of purchase. Prices are subject to change without notice, and we reserve the right to refuse or cancel any orders due to payment issues or pricing errors.

5. No Warranty or Guarantee

All products are sold "as is." Glamalot Pty Ltd does not provide warranties or guarantees for hair extensions (human or synthetic) or period underwear. This includes but is not limited to, warranties of quality, durability, or compatibility with specific uses. By purchasing from our store, you agree to accept the products without any implied warranty or guarantee.

6. Limitation of Liability

To the maximum extent permitted by law, Glamalot Pty Ltd will not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products. This includes, but is not limited to, damages for loss of profit, personal injury, or any other intangible loss resulting from the use of our products or reliance on information provided on our website.

7. Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

8. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Republic of South Africa (RSA). Any disputes arising from these terms or the purchase of our products shall be subject to the exclusive jurisdiction of the courts in Republic of South Africa (RSA).

9. Changes to Terms of Service

Glamalot Pty Ltd reserves the right to update or change these Terms of Service at any time. Continued use of our website following any changes constitutes acceptance of those changes.

10. Contact Us

For any questions or concerns regarding these Terms of Service or other policies, please reach out to us at info@glamalot.co.za. We aim to respond within 48 hours.